Refund policy

Every print is made to order — we do not hold stock. Because each piece is produced specifically for your order, we cannot accept returns or exchanges for change of mind, wrong size chosen, or a change of decor plans. Please check the size and frame colour carefully before ordering.

If something arrives wrong, we fix it. Contact us within 30 days of delivery at buer6868@qq.com with your order number and a photo of the item and its packaging, and we will arrange a free replacement or a full refund — your choice — if:

• the print or frame arrives damaged;
• the wrong artwork, size or frame colour was sent;
• there is a clear printing defect (colour, cropping, or visible banding);
• the parcel is lost in transit or never delivered.

Cancellations. Production starts quickly. Email us as soon as possible; if the order has not yet entered production we will cancel and refund in full. Once production has begun, we can no longer cancel it.

Refunds. Approved refunds go back to the original payment method. The time it takes to appear depends on your bank or PayPal; we will email you as soon as it is issued.

Colour. These are quiet, low-saturation works. Screen colours vary between devices, and a printed sheet will never match a backlit display exactly. A slight difference in tone is normal and is not a defect.

Nothing in this policy limits any rights you have under applicable consumer law. For customers in the EU/UK, where a statutory right of withdrawal applies to non-personalised goods, we will honour it in accordance with that law.

Questions: buer6868@qq.com · Bu Er / 不二尘画, Shenzhen, China.